Sales associates in carpet department rude and not at all helpful. Waited way ! too !! long !!! for customer assistance . Department, messy, dirty, cluttered , and very un-organized!!! The most un-pleasureable shopping experience that I ever encountered!
No cashiers only self checkout. Second time this happened next time I'll just shop at another store. Not to mention horrible service at the appliance section.
I almost never write reviews online, but I am hoping it will spark change. I gave it 2 stars instead of 1 star because the staff is friendly and I want to be fair. But I've had a terrible experience otherwise. Attempted to buy a microwave, was told someone needed to come measure first. Took 2 days for them to get measurements. Went back to make the purchase and told the price was more... after wasting lots if time they gave it to us for the original price. Then we were told it would be installed in 2 days... on the 3rd day we called and the delivery people didn't have the order. We were told someone would call within the next 48 hours... still nothing. Called back and again told someone would call us back with an install date... still waiting!! Tried calling the store and NO ONE PICKS UP THE PHONE. This is completely unacceptable. For crying out loud, it's just a microwave. I would never trust them to do any remodeling on my home if purchasing a microwave is this complicated. I just want a refund and will go to Home Depot.
Product was easy to find (Christmas lights and related sundries). Staff are always easy to find and helpful.
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Lowe S Home Improvement is a US Hardware Store based in Stony Brook, Virginia. Lowe S Home Improvement is located at 2150 Nesconset Hwy, Stony Brook, NY 11790, USA.
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